FARELIFT – Commune Communication

FARELIFT by

Helping transit agencies increase ridership with stop-level attribution that links paid media to real-world rider behavior

WHY
FARELIFT?

For transit marketers and communications teams, whose success depends on getting real riders to real stops, traditional metrics like impressions, clicks, and reach miss the point.

That’s why we developed FARELIFT, a unique service that enables transit agencies to measure and optimize campaigns based on actual ridership lift down to the stop level – turning real-world rider behavior into smarter media decisions, better ROI, and more people on board.

We have always believed that advertising helped drive ridership, but connecting specific campaigns to ridership increases seemed  impossible.

With FARELIFT, we can now see exactly where our marketing is driving ridership actions among riders and non-riders. It’s helped us make smarter marketing and route service decisions, and made me look incredibly smart while doing it. 

  • Executive Director/Vice President, Long Beach Transit

What is FARELIFT?

FARELIFT is a marketing intelligence and optimization service built by Commune for regional transit agencies and mobility partners. It helps you increase actual ridership — not just digital engagement — by connecting your paid media to real-world results using privacy-safe location visitation data at the stop level.

WITH FARELIFT YOU CAN:

  • Define rider audiences by route using historical ridership data
  • Make smarter messaging decisions based on real world behavior
  • Track real-world ridership lift from paid media down to the stop level
  • Pinpoint where to focus marketing efforts for the greatest impact
  • Optimize performance across channels based on evidence of what truly moves riders

A Real World Example

Commune has a long standing relationship with Long Beach Transit helping them accelerate ridership growth by using FARELIFT.

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Here’s how FARELIFT works

What it is:

Serve targeted ads cross platforms and track who saw an ad and then came to a specific destination after seeing that ad.

What we track:

  • Mobile devices exposed to digital ads and OOH ads
  • Visits to target locations after exposure
  • Lift between exposed vs. unexposed groups

Applies to:

Digital (Connected TV, Programmatic, Social)
OOH (Using location-based device retargeting digital ads)

Device ID Capture
& Targeting

Cross- Device
Ad Exposure

Ridership Lift Measured from Ad Exposure to Each Target Location

How to implement FARELIFT

Step 1: 
Define The Strategy


Our strategy specialists work with you to define a budget and media strategy that aligns with your business goals

4 Weeks

Step 2: 
Develop Campaign


We develop a media recommendation and creative assets that target your priority audience segments

4 Weeks

Step 3: 
Launch


We launch your campaign including digital and traditional media assets

2 Weeks

Step 4: 
Measure /  Optimize


Once initial impression thresholds are met, we begin monthly reporting dashboards and optimization recommendations

Based on Media Objectives

WHAT YOU GET

Campaign Management

  • Define audiences by route
  • Align budgets and creative with the markets that move riders
  • Develop creative informed by real-world ridership data
  • Build messaging matrices around high-performing audiences
  • Media planning and buying
  • Design landing pages that turn awareness into action
  • Apply A/B testing frameworks tied to in-market riders

Measurement

  • Estimated ridership lift by location or campaign
  • Geographic heat maps by ZIP or DMA
  • Attribution by channel (paid social, display, search, OOH, etc.)
  • Clear, actionable insights tied directly to your media spend and goals:
  • Top-performing creatives and placements
  • Channel-by-channel efficiency (cost per incremental rider)
  • Smarter messaging and location-specific marketing decisions

Tiers

TIER 1

  • Budget Evaluation
  • Paid Media Plan
  • Monthly Optimization Report

TIER 2

  • Budget Evaluation
  • Paid Media Plan
  • Creative Concepting
  • Digital Media Assets
  • Monthly Optimization Report

TIER 3

  • Budget Evaluation
  • Paid Media Plan
  • Creative Concepting
  • Digital Media Assets
  • Video Assets
  • OOH / Billboards
  • Website Optimization
  • Bi-Weekly Optimization Report

If you’re ready to increase visitation and overnight stays with a product tailor made for Travel & Tourism marketers, then contact Commune for a free consultation to see how Bedhead can work for you.

Ryan La Rosa, CEO

562.366.0080

[email protected]

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